Refund policy

60-Day Return Policy

You have 60 days after receiving your item to request a return.

To be eligible, the item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging — along with your receipt or proof of purchase.

How to Start a Return

Contact us at info@officialnevo.com. Once your return is accepted, we'll send you the return address and full instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

European Union: Your 14-Day Right of Withdrawal

If you're in the EU, the law guarantees you the right to cancel or return your order within 14 days, for any reason and without justification — no explanation needed.

This 14-day right is a minimum legal guarantee, not a replacement for our standard policy: as an EU customer, you keep the full 60-day return window described above, whichever gives you more time. The same condition requirements apply — item unworn/unused, with tags, in original packaging, with proof of purchase.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain items can't be returned: perishable goods, custom or personalized products, and personal care items. We also can't accept returns of hazardous materials, flammable liquids, or gases.

Sale items and gift cards are not eligible for return. Get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days — allow extra time for your bank or card provider to post it.

If more than 15 business days have passed since your return was approved, contact us at info@officialnevo.com.

Return Eligibility Conditions

A return request is considered when it is supported by a genuine, concrete, and verifiable reason. Every request is reviewed by our support team before authorization.

To be eligible for return, the product must meet all of the following conditions:

• The product must not have been used.
• The product must be intact and free from damage caused by the customer.
• The original packaging must be intact, complete, and undamaged.
• Any accessories, components, labels, and included materials must be returned together with the product.

Return Authorization

Before shipping back any item, you must contact our support team. Our team will review your request and provide the necessary instructions, including the correct return address and procedure to follow.

Do not send products without first receiving instructions from our support team. A shipment made without prior authorization may not be processed correctly.

Return Shipping Costs

Unless otherwise indicated by our support team or required by applicable law, return shipping costs are the customer's responsibility.

The customer is responsible for properly preparing and shipping the package according to the instructions received.

Inspection of Returned Products

After receiving the return, our team carries out a thorough inspection of the product and its packaging to confirm that the returned item meets the conditions described on this page.

The refund is authorized after the inspection is completed and the return is approved. If the product does not meet the stated requirements, the refund may be declined, to the extent permitted by applicable law.

Additional Refund Terms

Once a return is approved, the refund is processed according to the payment method used and the standard timelines of the relevant payment provider.

Any original shipping costs or other non-refundable amounts are handled according to the conditions communicated at the time of purchase and in accordance with applicable law.