Shipping policy
We want your NÉVO to reach you as quickly and smoothly as possible. Below you'll find everything about processing, delivery times, tracking, and cancellations — if anything isn't clear, our team is one email away.
Order Processing
Every order is processed within 1–3 business days, excluding weekends and public holidays. As soon as your order ships, you'll receive a confirmation email with your tracking information.
Orders placed after 11:00 AM on Fridays, or over the weekend, begin processing the following business Monday.
Delivery Times
Delivery times start counting after the 1–3 day processing window, and depend on your destination and the shipping method selected at checkout.
You'll always see the estimated delivery window for your specific address before completing your order, based on the shipping option you choose.
Order Tracking
Once your order ships, you'll receive a tracking link by email so you can follow your NÉVO every step of the way. If tracking hasn't updated within 3 business days of receiving it, reach out and we'll look into it.
Customs, Taxes & Duties
Orders shipped within the European Union are not subject to customs duties.
For orders shipped outside the EU, any applicable import taxes or duties are the responsibility of the customer and are not included in the order total or shipping cost.
Order Cancellations
Placed an order by mistake? Contact us as soon as possible at info@officialnevo.com and we'll do our best to stop processing before it ships. Once an order has shipped, it can no longer be cancelled — please refer to our Refund Policy for return options.
Still have questions?
Write to us at info@officialnevo.com — our team replies Monday to Friday, usually within 1–2 business days.